Essential skills: It is critical that the candidate demonstrate the ability to: Apply legislative guidelines in practice Correctly use health terminology in a health care environment In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role This includes the ability to: Use reading and writing skills-literacy competence required to fulfil job roles in a safe manner and as specified by the organisation. The level of skill required involves reading and documenting clinical information and understanding complex policy and procedure manuals. Use oral communication skills-language competence required to fulfil job roles in a safe manner and as specified by the organisation. Assessors should look for skills in asking questions, providing clear information, listening to and understanding workplace instructions, and clarifying workplace instructions when necessary. Effective verbal and non verbal communication skills with a range of personnel within and outside of the organisation are essential. An ability to recognise and manage barriers to effective communication is also essential. Organisation may require competence in English or a community language, depending on client group Use numeracy skills including the ability to complete basic arithmetic calculations, recording stock levels and statistical information Use problem solving skills required, including an ability to use available resources Deal with conflict Work with others within a team Display empathy with client and relatives Comply with organisation policies and procedures including those of OHS and infection control, and current standards Use and understand abbreviations for practice-specific health terms and associated processes Correctly spell and pronounce practice-specific health terminology Communicate in a professional manner using appropriate communication strategies Maintain confidentiality, security and privacy of information |